Comgás is Brazil’s largest gas utility. They provide gas supply as well as technical visits to support their customer base of 1.8m. Comgás has been elected as the company that has achieved excellence in customer service in its area of operation. As part of their expansion and improvement program...
Forums International are well known for their forums and bringing the credit and finance community together to address current challenges and opportunities. Please click here to download the PDF file....
Most companies in the automotive retail sector, faced many challenges across the business landscape in the past 18 months to ensure operational resilience and still deliver profit. Please click here to download the PDF file....
Customers are more demanding than ever when it comes to not only judging but reviewing their customer experience (CX). Conversational user experience is a collective term for chatbots, messenger bots, voicebots and assistants. The aim of CX with artificial intelligence advancements is that human co...
Find out why VoiceBots on a telephone interface are the next level to scale up and improve your customer experience. Contact Centre (internal and external), Call Centre, Help Desk or just a customer contact through an IVR. Customers need to feel that all important customer care. Below are five (5) ...
The success of many companies is increasingly linked to the quality of the customer experience. This is also confirmed by studies by Gartner: where an astounding 80 percent of marketing managers assume that the customer experience area will play a decisive role in competition. VoiceBots and Chabot...
5 Easy Ways to Decorate Your Lawn for the Holidays We denounce with righteous indignation and dislike men who are so beguiled and demoralized by the charms of pleasure of the moment, so blinded by desire, that they cannot foresee the pain and trouble that are bound to ensue...
