The voice is the figurehead of an IVR. The “Hear & Feel” is what is perceived by the caller, and not the technology behind it. Often, the most reliable and high-quality software and hardware is purchased in order to operate a system that has scrimped on the speaker. But the voice should also...
Customers are more demanding than ever when it comes to not only judging but reviewing their customer experience (CX). Conversational user experience is a collective term for chatbots, messenger bots, voicebots and assistants. The aim of CX with artificial intelligence advancements is that human co...
Find out why VoiceBots on a telephone interface are the next level to scale up and improve your customer experience. Contact Centre (internal and external), Call Centre, Help Desk or just a customer contact through an IVR. Customers need to feel that all important customer care. Below are five (5) ...
The success of many companies is increasingly linked to the quality of the customer experience. This is also confirmed by studies by Gartner: where an astounding 80 percent of marketing managers assume that the customer experience area will play a decisive role in competition. VoiceBots and Chabot...
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