Category: AI in Customer Service

The voice is the figurehead of an IVR. The “Hear & Feel” is what is perceived by the caller, and not the technology behind it. Often, the most reliable and high-quality software and hardware is purchased in order to operate a system that has scrimped on the speaker. But the voice should also...
Customers are more demanding than ever when it comes to not only judging but reviewing their customer experience (CX). Conversational user experience is a collective term for chatbots, messenger bots, voicebots and assistants. The aim of CX with artificial intelligence advancements is that human co...

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