Blogs

Tag: customer service

The voice is the figurehead of an IVR. The “Hear & Feel” is what is perceived by the caller, and not the technology behind it. Often, the most reliable and high-quality software and hardware is purchased in order to operate a system that has scrimped on the speaker. But the voice should also...
Find out why VoiceBots on a telephone interface are the next level to scale up and improve your customer experience. Contact Centre (internal and external), Call Centre, Help Desk or just a customer contact through an IVR. Customers need to feel that all important customer care. Below are five (5) ...

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