According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
Read moreAutomated digital service with chatbot and voicebot
Give your company a voice
Automated digital service with chatbots and voicebots is Sovran's specialty. We help enhance the Customer Experience through high-complexity conversational bots that automate service across all your channels.
Discover our technologiesDigital service with voice and chat bots
Chatbot and Voicebot Demo
Why choose voice and chat bots?
Chatbots and Voicebots enhance the customer experience with your brand.
Bot-based service goes beyond simply engaging in dialogue with customers.
90%
Retention
Our bots achieve a high call retention rate without needing to transfer the service.
75%
FCR (First Call Resolution)
High service resolution rate on the first call.
over 50%
Promoter customers
According to the average of our clients based on NPS surveys.
Improvements: CX and cost reduction
Enhance the quality of your service, improve your customers' experience, and reduce your operational costs.
Customer service through a well-developed chatbot
Solve everything with a good conversation
Did you know it’s possible to handle almost all your customer service needs through a well-developed chatbot? This reduces costs, wait times, and enhances your customer's experience. That’s Sovran’s mission: to develop complex customer service bots for use across all your company’s channels.
Schedule a conversationDigital service
Chatbot
Text-based service solution
The development of your chatbot goes far beyond the basics—we create an omnichannel organism capable of serving, solving, and retaining customers.
Digital service
Voicebot
Voice-based service solution
Even your voicebot can become increasingly human-like, efficient, and enhance your company’s Customer Experience.
Manage your bot
Design tools
The development of your chatbot goes beyond the basics; we create an omnichannel system capable of serving, solving, and retaining customers.
Customize to have better control
Even your voicebot can become increasingly human-like, efficient, and enhance your company’s Customer Experience.
Cases
Who already knows the benefits of digital service through bots.
The development of your chatbot goes far beyond the basics; we create an omnichannel system capable of serving, solving, and retaining customers.
Customize to have better control.
You have access to our dashboard to monitor your bot in real-time. Here, you can configure, customize, and export data to ensure you don’t miss any interactions with our chatbot or voicebot.
It is possible to control integrations and information of your digital service in a simple, intuitive, and very practical way for your daily operations.