Automated digital service with chatbot and voicebot

Automated digital service with chatbot and voicebot

Give your company a voice

Automated digital service with chatbots and voicebots is Sovran's specialty. We help enhance the Customer Experience through high-complexity conversational bots that automate service across all your channels.

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Digital service with voice and chat bots

Chatbot and Voicebot Demo

Why choose voice and chat bots?

Chatbots and Voicebots enhance the customer experience with your brand.

Bot-based service goes beyond simply engaging in dialogue with customers.

Retention

90%

Retention

Our bots achieve a high call retention rate without needing to transfer the service.

FCR (First Call Resolution)

75%

FCR (First Call Resolution)

High service resolution rate on the first call.

Promoter customers

over 50%

Promoter customers

According to the average of our clients based on NPS surveys.

Improvements: CX and cost reduction

Improvements: CX and cost reduction

Enhance the quality of your service, improve your customers' experience, and reduce your operational costs.

Customer service through a well-developed chatbot

Customer service through a well-developed chatbot

Solve everything with a good conversation

Did you know it’s possible to handle almost all your customer service needs through a well-developed chatbot? This reduces costs, wait times, and enhances your customer's experience. That’s Sovran’s mission: to develop complex customer service bots for use across all your company’s channels.

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Text-based service solution

Digital service

Chatbot

Text-based service solution

The development of your chatbot goes far beyond the basics—we create an omnichannel organism capable of serving, solving, and retaining customers.

  • Configurable and real-time reporting.
  • Contextual memory that captures and learns from the conversation's context.
  • Adaptive dialogues, where the bot adjusts and asks follow-up questions.
  • Mixed initiative to gather missing information during the interaction.
  • Hybrid engine that combines linguistic learning with machine learning.
    • Learn more
    Voice-based service solution

    Digital service

    Voicebot

    Voice-based service solution

    Even your voicebot can become increasingly human-like, efficient, and enhance your company’s Customer Experience.

  • Configurable and real-time reporting.
  • Contextual memory that captures and learns from the conversation context.
  • Adaptive dialogues, where the bot adjusts and asks follow-up questions.
  • Mixed initiative to capture missing information during the service.
  • Polarizer to transcribe service interactions into text and correct potential errors.
  • Hybrid engine that combines linguistic learning with machine learning.
    • Learn more

    Manage your bot

    Design tools

    The development of your chatbot goes beyond the basics; we create an omnichannel system capable of serving, solving, and retaining customers.

    Customize to have better control

    Customize to have better control

    Even your voicebot can become increasingly human-like, efficient, and enhance your company’s Customer Experience.

  • You have access to our dashboard to monitor your bot in real-time.
  • Here, you can configure, customize, and export data to ensure you don’t miss any interactions with our chatbot or voicebot.
  • It is possible to control the integrations and information of your digital service in a simple, intuitive, and very practical way for your daily operations.
    • Discover our technologies

    Cases

    Who already knows the benefits of digital service through bots.

    The development of your chatbot goes far beyond the basics; we create an omnichannel system capable of serving, solving, and retaining customers.

    Customize to have better control.

    You have access to our dashboard to monitor your bot in real-time. Here, you can configure, customize, and export data to ensure you don’t miss any interactions with our chatbot or voicebot.

    It is possible to control integrations and information of your digital service in a simple, intuitive, and very practical way for your daily operations.

    Blog

    Stay updated with market news
    and our Bot Universe

    Go to the blog

    Chatbots: Is comparing the unit price of retained service enough?

    According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...

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    Customer service bots: how to coexist and collaborate with human agents?

    Some companies, attentive to changes in consumer behavior, are moving away from the traditional customer service model. Accelerated by th...

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    How chatbots increase your customer retention

    According to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...

    Read more