Automated digital service with chatbot and voicebot

Give your company a voice

Automated digital service with chatbots and voicebots is Sovran's specialty. We help enhance the Customer Experience through high-complexity conversational bots that automate service across all your channels.

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Digital service with voice and chat bots

Chatbot and Voicebot Demo

Why choose voice and chat bots?

Chatbots and Voicebots enhance the customer experience with your brand.

Bot-based service goes beyond simply engaging in dialogue with customers.

90%

Retention

Our bots achieve a high call retention rate without needing to transfer the service.

75%

FCR (First Call Resolution)

High service resolution rate on the first call.

over 50%

Promoter customers

According to the average of our clients based on NPS surveys.

Improvements: CX and cost reduction

Enhance the quality of your service, improve your customers' experience, and reduce your operational costs.

Customer service through a well-developed chatbot

Solve everything with a good conversation

Did you know it’s possible to handle almost all your customer service needs through a well-developed chatbot? This reduces costs, wait times, and enhances your customer's experience. That’s Sovran’s mission: to develop complex customer service bots for use across all your company’s channels.

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Digital service

Chatbot

Text-based service solution

The development of your chatbot goes far beyond the basics—we create an omnichannel organism capable of serving, solving, and retaining customers.

Configurable and real-time reporting.

Contextual memory that captures and learns from the conversation's context.

Adaptive dialogues, where the bot adjusts and asks follow-up questions.

Mixed initiative to gather missing information during the interaction.

Hybrid engine that combines linguistic learning with machine learning.

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Digital service

Voicebot

Voice-based service solution

Even your voicebot can become increasingly human-like, efficient, and enhance your company’s Customer Experience.

Configurable and real-time reporting.

Contextual memory that captures and learns from the conversation context.

Adaptive dialogues, where the bot adjusts and asks follow-up questions.

Mixed initiative to capture missing information during the service.

Polarizer to transcribe service interactions into text and correct potential errors.

Hybrid engine that combines linguistic learning with machine learning.

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Manage your bot

Design tools

The development of your chatbot goes beyond the basics; we create an omnichannel system capable of serving, solving, and retaining customers.

Customize to have better control

Even your voicebot can become increasingly human-like, efficient, and enhance your company’s Customer Experience.

You have access to our dashboard to monitor your bot in real-time.

Here, you can configure, customize, and export data to ensure you don’t miss any interactions with our chatbot or voicebot.

It is possible to control the integrations and information of your digital service in a simple, intuitive, and very practical way for your daily operations.

Discover our technologies

Cases

Who already knows the benefits of digital service through bots.

The development of your chatbot goes far beyond the basics; we create an omnichannel system capable of serving, solving, and retaining customers.

Customize to have better control.

You have access to our dashboard to monitor your bot in real-time. Here, you can configure, customize, and export data to ensure you don’t miss any interactions with our chatbot or voicebot.

It is possible to control integrations and information of your digital service in a simple, intuitive, and very practical way for your daily operations.

Automated digital service with chatbot and voicebot