sovran

We’re the human voice in the voicebot space

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Mission

To achieve real CX enhancement by delivering the most advanced Voicebot Services. To eradicate dysfunctional customer interactions that reflect badly on brand value. To develop state of the art omnichannel applications with built-in analytics that are accessible from anywhere in real time.

Voicebot Solutions

Sovran, with its proprietary dialogue engine, develops voicebots that handle millions of inbound and outbound calls. It works in complex customer service dialogues with accuracy and speed of prototyping unmatched in the industry. Our voicebot services provide solutions to complex requirements across all verticals.

Performance

Speed of prototyping and our enhanced tools deliver unprecedented performances and automations that enhance customer satisfaction and have a positive impact on KPIs. The high level of automation delivered makes our voicebot services ideal for very large deployment such as First Line Support in Contact Centres.

For the modern enterprise,
improving and maintaining the
CX & EX experience
is critical.

Why Sovran

NATURALLY MORE HUMAN

We value language and human relationship expertise as highly as technological expertise. We have created higher performance through Hybrid technology

FAR BEYOND MACHINE LEARNING

We have resolved the inherent problems and limitations of machine learning. With our technology it's no to false acceptance, no to long training, and yes to high accuracy from day one.

DELIVERING AT SPEED

We have a proven track record of developing complex dialogues up to 10 x faster than all other companies, and with much higher accuracy.

DASHBOARDS FOR DATA EXTRACTION

Our browser interface makes it simple to understand large volumes of data, enabling users to quickly create and share dashboards displaying real-time performance

Our Solutions

VPA (Voice Powered Automation)

The first is our call centre revolutionizing Customised Conversational Artificial Intelligence virtual assistant.

An Overview of the development process

Analysis and auditing

Development and implementation

Final testing and roll-out

Your Security Is Our Priority

Data Protection is a serious matter for us. Compliance with GDPR and equivalent regulations around the world is embedded in our culture. We partner with the best in class to protect valuable data.

Let’s talk

If you’re ready to change your customer and employee experience, we’re ready to talk.

Visit Us

Sovran - 6 Mitre Passage, Greenwich Peninsula, London. SE10 0ER

Call Us

020 7101 4224