According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
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Customer service bot
Orchestrator
What is a bot orchestrator? It is a way to integrate bots with different functionalities or platforms, so that your customer doesn’t go unanswered when asking for information. They identify the request through a complex psycholinguistic network that understands the customer's intent. As a result, the bots communicate with each other and share information to provide the best learning experience.
Native orchestration
All information integrated for the best service.
Our bot is capable of accessing the entire customer history, regardless of whether the service is provided via WhatsApp, phone, or multiple interactions with the consumer. All to ensure that your customer resolves their issue and always has the best possible experience.
Omnichannel customer service bot
Multiple conversations, one experience
Both the chatbot and the voicebot can understand the intent and purpose of the conversation, even with complex dialogues, and also recognize the natural language used by the user, responding by adapting their dialogue flow. The bot learns and expands its knowledge with each new interaction, making it capable of providing more accurate and efficient service.
Hire your bot
Voice and chat bots for digital services
More human-like dialogues
Our orchestrator system links the records of other interactions across all channels and combines this with your guidelines and business rules, in addition to following your user journey to further enhance customer service through the bot.
Complex voice and chat bots
It is more cost-effective to retain customers than to acquire them.
You’ve probably heard that retaining a customer is cheaper than acquiring a new one. And great customer service can be the first step to retaining a consumer. With a high resolution rate, Sovran’s bot is capable of providing an unforgettable experience and helping you reduce costs.
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Some companies, attentive to changes in consumer behavior, are moving away from the traditional customer service model. Accelerated by th...
Read moreAccording to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...
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