According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
Read more
Automated service
Voicebot
The voicebot is an automated phone service for your customers. These are the well-known prerecorded messages, but the difference is that our voicebot offers more fluid conversations, understands messages with noise, background sounds, or even traffic noise, serves multiple regions in Brazil and around the world, transforming the service into a positive experience, in addition to helping reduce costs.
SEE HOW A VOICEBOT WORKS
SEE HOW A VOICEBOT WORKS
SEE HOW A VOICEBOT WORKS
Automated phone service
Improve your service with the use of a voicebot
The use of a voicebot in your call center can speed up customer service, reduce costs, and provide better experiences. Our voicebot interacts with your customers using words and expressions familiar to the user, making the conversation more human-like.
If the issue cannot be resolved by the voicebot, it transfers the case in real-time to your team with all the necessary information and interactions gathered during the process.
Voicebot smart self-service by voice
Speak like and with your customers
During the process of creating your voicebot's dialogue, we study your customers and how they speak, allowing us to create more natural and human-like conversations. Additionally, this is an ongoing process with constant monitoring and evolution, aiming to make the experience better and better for the customer.
Hire your voicebot
Benefits of a voicebot
Why invest in automated phone service?
The voicebot is capable of handling 24/7 common daily requests, such as invoices, questions, etc., that don't need to be handled by your team, reducing time and cost.
With proprietary technology and methodology, we specialize in creating customer service bots with complex dialogues, using our unique knowledge base.
The use of voicebots also allows for a more personalized conversation, as they have access to the customer's history and can provide a more complete service.
Cases
The success of our clients is our success. Here are some numbers.
To grow together
The use of automated phone service doesn't have to be impersonal, boring, or "robotic." And our clients know this, which is why they invested in intelligent voicebot service to enhance the consumer experience.
Automated phone service
Track everything in real-time
Reports and general information about your voicebot are available in real-time on our dashboard in the Client Portal. You can also check the integration of platforms, orchestrator, service rates, and success rates. This way, you are always up to date with everything your voicebot does and is capable of doing.
Hire your botCases
The success of our clients is our success. Here are some numbers.
Blog
Stay updated with market news
and our Bot Universe
Some companies, attentive to changes in consumer behavior, are moving away from the traditional customer service model. Accelerated by th...
Read moreAccording to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...
Read more