According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
Read moreThe voicebot is an automated phone service for your customers. These are the well-known prerecorded messages, but the difference is that our voicebot offers more fluid conversations, understands messages with noise, background sounds, or even traffic noise, serves multiple regions in Brazil and around the world, transforming the service into a positive experience, in addition to helping reduce costs.
SEE HOW A VOICEBOT WORKS
SEE HOW A VOICEBOT WORKS
SEE HOW A VOICEBOT WORKS
The use of a voicebot in your call center can speed up customer service, reduce costs, and provide better experiences. Our voicebot interacts with your customers using words and expressions familiar to the user, making the conversation more human-like.
If the issue cannot be resolved by the voicebot, it transfers the case in real-time to your team with all the necessary information and interactions gathered during the process.
During the process of creating your voicebot's dialogue, we study your customers and how they speak, allowing us to create more natural and human-like conversations. Additionally, this is an ongoing process with constant monitoring and evolution, aiming to make the experience better and better for the customer.
Hire your voicebot
The voicebot is capable of handling 24/7 common daily requests, such as invoices, questions, etc., that don't need to be handled by your team, reducing time and cost.
With proprietary technology and methodology, we specialize in creating customer service bots with complex dialogues, using our unique knowledge base.
The use of voicebots also allows for a more personalized conversation, as they have access to the customer's history and can provide a more complete service.
The use of automated phone service doesn't have to be impersonal, boring, or "robotic." And our clients know this, which is why they invested in intelligent voicebot service to enhance the consumer experience.
Reports and general information about your voicebot are available in real-time on our dashboard in the Client Portal. You can also check the integration of platforms, orchestrator, service rates, and success rates. This way, you are always up to date with everything your voicebot does and is capable of doing.
Hire your botAccording to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
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Read moreAccording to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...
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