According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
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Our Business Model
Your success is our success
Each client requires a bot tailored to their specific needs, which is why every project is unique. However, what they all have in common is our commitment to being customer-centric — putting the consumer first — and our confidence in every line of dialogue to consistently deliver the best service possible.
Bot Studio Features
One of the secrets to the success of Sovran bots
By using our platform for bot development, Bot Studio offers various features to build a fully comprehensive project.
Over 20,000 conversations per month
High service capacity
Inbound type
The bot waits for the client to initiate contact, ensuring it is not intrusive.
High complexity
Ability to diagnose problems, categorize reasons, and determine service workflows.
Customized chatbots
Our payment is your success
The cost per service is reduced, both in terms of human effort and time and resources, because our bot is capable of solving most of your customers' issues. This allows your customer support and service teams to have more time to deliver higher-quality assistance and be less overwhelmed.
Hire a chatbot
Chatbot and Voicebot
Complete package for your customer service
In addition to the creation, development, and monitoring of the bot, our packages include benefits that will help your business.
Success stories
Our numbers prove your success and that of our bots.
High resolution rates, low rejection rates, and reduced wait times. This combination results in delightful experiences that help retain customers.
OVER 3 MILLION CONTACTS PER MONTH
5X REDUCTION IN SERVICE TIME
NPS ABOVE 50%
REDUCTION OF SERVICE COST BY 2/3 FOR THE COMPANY
CONTACT RETENTION OF UP TO 95%
CUSTOMERS SERVED WITHOUT WAITING LINES
Blog
Stay updated with market news
and our Bot Universe
Some companies, attentive to changes in consumer behavior, are moving away from the traditional customer service model. Accelerated by th...
Read moreAccording to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...
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