About Us – Sovran AI

About Us

Sovran® was launched in 2020. The company has its head office in London and offices in Italy, the Netherlands and Brazil.
We are specialised in delivering effective voice-centred omnichannel solutions for global companies and consultancies that had been seeking to improve customer experience (CX) and employee experience (EX), capture readable data about their operations and substantially augment contact centre capabilities whilst reducing costs.
Such companies have previously found most voicebot solutions to be severely limited in being lengthy development timeframes, overly simplistic and having low levels of automation.
Our partners enjoy the advantage of a better understanding of their customers needs, built through our omnichannel communication platform that improves in real time, to match the expectations of an hyperconnected client base.
To learn about our use cases, book a discovery meeting with one of our experts.

Our Team

Walter Battistetti

CEO

Giovanni Andreani

IT & R&D DIRECTOR

Giovanni Agus

COO

Patrick Blackman Sphaier

CTO

Clive Elleforde

CRO

Marcelo Luiz Arakaki

TECHNICAL DIRECTOR

Mateus Baumer Azevedo

SALES & MARKETING DIRECTOR

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Walter is a co-founder and CEO of Sovran. Walter has spent over 21 years in the speech recognition industry and started developing the technology behind Sovran after experiencing the limitations resulting from the ordinary machine learning methodologies applied to speech recognition first hand.
Prior to Sovran, Walter collaborated with the FBK institute of Trento in Italy, and worked in technical roles in the research laboratories of Telecom Italia and with AT&T Shannon Labs in Florham Park (New Jersey, USA). During his time at A&T, Walter was involved in the development of an advanced VB help desk system which was presented to the Institute of Electrical and Electronic Engineers (IEEE) in 2006. He speaks Italian, Portuguese, Spanish and English, and has a degree in engineering with a specialism in robotics from Politecnico di Milano.

Walter is a co-founder and CEO of Sovran. Walter has spent over 21 years in the speech recognition industry and started developing the technology behind Sovran after experiencing the limitations resulting from the ordinary machine learning methodologies applied to speech recognition first hand.
Prior to Sovran, Walter collaborated with the FBK institute of Trento in Italy, and worked in technical roles in the research laboratories of Telecom Italia and with AT&T Shannon Labs in Florham Park (New Jersey, USA). During his time at A&T, Walter was involved in the development of an advanced VB help desk system which was presented to the Institute of Electrical and Electronic Engineers (IEEE) in 2006. He speaks Italian, Portuguese, Spanish and English, and has a degree in engineering with a specialism in robotics from Politecnico di Milano.

Giovanni is a co-founder and IT & R&D Director of Sovran and has been working alongside Walter since the beginning in 2008. He has been instrumental in developing the technology and trade secrets that give Sovran an edge over every other VB provider in the industry today. Prior to Sovran, Giovanni worked with Walter at AT&T laboratories as a researcher focusing on natural language, advanced dialogue systems and grammar designs. He also collaborated on various R&D projects with the University of Edinburgh, Berkeley ISCI and TechnoMarch Scientific Park. He is fluent in Italian, Portuguese and English, and has a masters degree in Telecommunications Engineering from the University of Rome, a masters degree in Audio-Visual Processing and Information Technology degree from the CEFRIEL Research Centre in Milan.

Giovanni is a co-founder and IT & R&D Director of Sovran and has been working alongside Walter since the beginning in 2008. He has been instrumental in developing the technology and trade secrets that give Sovran an edge over every other VB provider in the industry today. Prior to Sovran, Giovanni worked with Walter at AT&T laboratories as a researcher focusing on natural language, advanced dialogue systems and grammar designs. He also collaborated on various R&D projects with the University of Edinburgh, Berkeley ISCI and TechnoMarch Scientific Park. He is fluent in Italian, Portuguese and English, and has a masters degree in Telecommunications Engineering from the University of Rome, a masters degree in Audio-Visual Processing and Information Technology degree from the CEFRIEL Research Centre in Milan.