According to a study by Infobip, one in four people have already used chatbots for customer service in banking apps, stores, or e-commerce. ...
Read more
Customer centric
Our Methodology
All of our bot development follows a Customer-Centric approach, meaning it is designed with the consumer as the top priority. This allows us to improve service quality and problem resolution rates, which in turn helps reduce costs.
How We Work?
Step-by-step of our project
We’ve developed our own methodology to ensure customer service bots capable of handling complex dialogues, with high comprehension of user language and strong problem-solving ability.
-
1 REQUIREMENTS GATHERING
Review of use cases (scripts), PA interactions, topics, FAQs, mind maps, and dictionary.
-
2 CONVERSATION AND FLOW ANALYSIS
We interpret how users communicate.
-
3 HUMAN TRAINING MATERIALS
To ensure your team and your bot speak the same language.
-
4 PERSONA CREATION
Personality, visuals, avatar, and language style.
-
5 MIND MAP CREATION
We design a flow that mirrors how your customer thinks.
-
6 DIALOGUE DESIGN
Flowcharts, prompts, and audio design.
-
7 INFRASTRUCTURE AND INTEGRATION
We define the architecture and handle all necessary integrations.
Custom Chatbots
We help create delightful experiences
We always aim to turn your chatbot into a powerful channel for delighting your customers. Empathy is embedded in every stage of our development process, because listening to the customer at all times is key to delivering a personalized and humanized service — even when it's handled by a bot.
Hire your botHow We Implement It?
Everything ready to go in no time
Building and launching a bot doesn’t take as long as you might think.
Infrastructure
Content
Systems
Content
Continuous Improvement
Your bot, always evolving
We provide ongoing support to ensure your bot is constantly evolving, becoming better and more efficient over time — improving service quality while reducing costs.
- Classification
- Coverage
- Precision
- Clarity
- Anticipation
- Agility
- Satisfaction
- Resolution
Blog
Stay updated with market news
and our Bot Universe
Some companies, attentive to changes in consumer behavior, are moving away from the traditional customer service model. Accelerated by th...
Read moreAccording to a 2016 study by Botanalytics, around 40% of users don’t continue after the first message, while 25% drop off after the second...
Read more