Products

Smart solutions for customer service

Sovran AI develops advanced Conversational Virtual Agents to transform customer service into a smooth, efficient, and humanized experience. Our products automate interactions and guarantee service that is always available across all channels.

Voice AI Agent

Voice AI Agent

A voice assistant that understands natural language, even with background noise.It manages multiple areas simultaneously, offering 24-hour telephone assistance.

Text AI Agent

Text AI Agent

Natural conversations and advanced language comprehension, with easy integration between all touchpoints and legacy systems, for fast and effective service.Understands complex intents, solves problems and improves the experience.

AI Orchestrator

AI Orchestrator

Coordinates agents with different skills, connects channels and platforms, recognises customer intent and builds personalised journeys.All in real time, with continuous learning and native CRM integration.

Copilot

Copilot

Your team, powered by AI.Suggests responses, fills in forms and trains agents in real time.Improve every conversation, every time.

Conversation Analytics

Conversation Analytics

Measure service quality, compare performance and improve every interaction with real data and constantly updated KPIs.

Prediction Engine

Prediction Engine

Prevent churn, discover upsell opportunities, and optimise processes.A predictive engine that turns data into action.