Business Model

Your success is our success

Every company has unique needs. That's why every Sovran AI project is tailor-made.Our approach is customer-centric: we put the customer at the centre and guarantee continuous dialogue and impeccable service at every stage.We only develop solutions that generate real value. That's why our model is results-based: you only pay for what works.

Performance-based model

You only pay for what works.

Sovran AI adopts a results-based pricing model, designed to align our goals with yours. No fixed costs for unused features: the value generated is the only metric that matters.This approach allows you to scale in a sustainable, measurable and secure way, with a partner who shares your goal: to offer excellent customer service with maximum operational return.

No unnecessary initial investment

Billing commensurate with the effectiveness of the service

Gradual growth, proportional to the benefits obtained

The best reward? Our customers’ results

Sovran AI Agents automate up to 80% of requests, reducing: operating costs, response times, workload on internal teams.
Your team can focus on high-value tasks while AI handles repetitive requests—scalable, accurate, and always on.

A complete package for your customer service

In addition to building, developing, and monitoring the service, our packages include all the benefits your company needs.

Initial setup

Licenses (bot + IVR)

Ongoing technical support

Operational training

Integrations with services and platforms

Cloud infrastructure

Version updates

Data that speaks

Numbers that matter, numbers you can count on.

High resolution rates, low rejection rates, and shorter wait times: this mix creates outstanding experiences that build customer loyalty.

Over 3 million contacts per month

Our system handles high interaction volumes without losing efficiency, consistently delivering timely, accurate responses.

Service time 5× faster

We dramatically cut handling times, giving customers quick answers and letting your team focus on strategic work.

NPS 50% higher

Experiences powered by our agents boost customer satisfaction, improving Net Promoter Score and brand perception.

Service cost reduced by up to two-thirds

By automating most interactions, our virtual agents significantly lower operating costs without compromising service quality.

Retention up to 95%

With fast, consistent responses, customers stay satisfied and loyal—growing long-term value.

Customers served with no waiting queues

Every request is handled instantly, eliminating wait times and ensuring a smooth, continuous service.