This is not just technical support: Copilot is the intelligent work companion that helps every human agent be faster, more accurate and more effective.
It analyses the conversation in progress, understands the context, suggests optimised responses and automatically compiles customer data. The result? A more responsive service, fewer errors and greater satisfaction for operators and end users.
Copilot does not replace humans: it empowers them, supports them and lightens their load.It understands the tone, content and history of the conversation and suggests the best responses in real time.
Smart suggestions + automatic compilation = agents who are freer to listen and resolve issues.
To offer contextual suggestions that make the agent faster, more confident and more effective.
Copilot not only helps the operator respond better: it automatically fills in the registration fields, reduces cognitive load and allows the team to focus on what really matters: the customer relationship.
A strategic choice to improve support and performance.
Copilot guides the agent during the conversation, providing suggested responses in real time based on data, history and context.
Thanks to automatic customer data completion, agents save valuable time and can focus on listening and resolving issues.
If the system detects that the agent is not ready on a specific topic, Copilot suggests a micro-training video without interrupting the service.
Copilot monitors the tone, TMA and performance of operators in real time, supporting the supervision team with practical insights to optimise assistance.
Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.
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