Technology

The power of AI, designed to solve

Sovran AI combines robust infrastructure, proprietary tools and advanced methods to design, deploy and improve tailor-made AI Agents. From our Bot Studio to the AI Hub to real-time dashboards, every component is designed to automate, learn and improve customer service.

An integrated ecosystem for conversational automation

Hybrid engine with language learning and machine learning

Bot Studio for designing structured dialogues and intelligent conversations

AI Hub for orchestrating voice and chat agents, channels and systems

Real-time dashboard for monitoring KPIs, performance and sentiment

Speech Analytics for analysing human interactions

Secure and scalable cloud environments, integrable with CRM, ERP and legacy systems

Custom agents with advanced design tools.

We've created a unique process that enables continuous improvement, transforming the user experience into a real and engaging conversation.

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Bot Studio

Design, build, orchestrate. In a single platform.

Our dialogue generator is one of the most advanced in the world. Develop omnichannel conversational assistants—voice, chat, apps, WhatsApp—integrated via VXML, API, or SDK.

Activate Conversation Analytics

With Bot Studio, you can create custom flows that combine conversational logic, NLP, and structured rules.

Branched dialogues across multiple levels

Semantic classification and hybrid flows

Contextual memory and intent recognition

Side Talks, Follow-up, Polarizer for data collection

Continuous self-learning and model improvement

Dashboard & Analytics

Every conversation is an insight. Every insight is an advantage.

With Sovran AI dashboards you can:

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Monitor KPIs in real time (TMA, FCR, automation rate, sentiment)
Visualize recurring patterns, bottlenecks, and escalations
Activate data-driven strategies with filters, alerts, and predictive models
Analyze both Agent and human conversations
Measure ROI, satisfaction, loyalty, upselling, and churn
Dashboards are configurable by role (CX, IT, Ops, Marketing) and visible in real time on a single dashboard.

Request a demo of the Sovran AI Dashboard.

Speech Analytics

Even human interaction becomes intelligent

Sovran AI automatically analyzes telephone conversations between operators and customers to extract:

Tone, pauses, keywords, sentiment

Recurring behaviors, risks and opportunities

Deviations from scripts, success rates, empathy

Areas to automate, train, improve

The result?
Strategic insights to optimize the workforce, reduce costs, and improve customer experience.

Hosting on Google Cloud & MongoDB Cloud Atlas

Encrypted communications (HTTPS/SSL)

Separate environments (Dev, QAS, Prod) for secure testing

Audits, automatic backups and advanced encryption

GDPR, LGPD and ISO standard compliance

The perfect combination of language and learning.

At the heart of our AI Agents is a hybrid engine that combines language learning and continuous machine learning.
The more the virtual assistant interacts, the more it evolves and improves the service it offers. In addition, our specialists constantly learn from interactions to further refine it.

Activate your AI Agent

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