Technology

The power of AI, designed to solve

Sovran AI combines robust infrastructure, proprietary tools and advanced methods to design, deploy and improve tailor-made AI Agents. From our Bot Studio to the AI Hub to real-time dashboards, every component is designed to automate, learn and improve customer service.

An integrated ecosystem for conversational automation

Hybrid engine with language learning and machine learning

Bot Studio for designing structured dialogues and intelligent conversations

AI Hub for orchestrating voice and chat agents, channels and systems

Real-time dashboard for monitoring KPIs, performance and sentiment

Speech Analytics for analysing human interactions

Secure and scalable cloud environments, integrable with CRM, ERP and legacy systems

Custom agents with advanced design tools.

Abbiamo creato un processo esclusivo che permette miglioramenti continui, trasformando l’esperienza utente in una conversazione reale e coinvolgente.

Bot Studio

The most advanced dialogue generator

Our Bot Studio is recognised globally as one of the most advanced dialogue generators. It is the only tool capable of developing complex dialogue trees and applications for any platform compatible with the VXML standard.
Bot Studio is ideal for developing omnichannel conversational agents that are integrated and capable of learning from interactions with users.
Whether simple or complex, voice or text, on one or more channels, Bot Studio is ready to execute any project.

Activate your AI Agent

Functionality

Cloud infrastructure and security by design

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Hosting on Google Cloud & MongoDB Cloud Atlas

Encrypted communications (HTTPS/SSL)

Separate environments (Dev, QAS, Prod) for secure testing

Audits, automatic backups and advanced encryption

GDPR, LGPD and ISO standard compliance

The perfect combination of language and learning.

At the heart of our AI Agents is a hybrid engine that combines language learning and continuous machine learning.
The more the virtual assistant interacts, the more it evolves and improves the service it offers. In addition, our specialists constantly learn from interactions to further refine it.

Would you like to improve your customer service?

Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.

Try Sovran Ai for free

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