AI
Customer Service
In the fintech world, user experience is everything: every second counts, every click must bring value.
Sovran AI supports fintech companies, challenger banks and digital payment platforms with advanced virtual agents that automate user interaction, ensuring speed, efficiency and complete security.
Wallets, virtual cards, onboarding, KYC, account and transaction requests: all managed in real time, on every channel, 24/7.
Our AI Agents guide customers step by step through the registration process, collecting data, verifying documents and completing profiling in just a few minutes.
Credential recovery, card blocking, balance viewing, data updating: all the most common operations are handled without delay.
Your customers get immediate answers via app, web, WhatsApp or voice, with no waiting times or unnecessary escalations.
Human, clear and contextual interactions: the language adapts to the target audience, the moment and the channel.
Greater efficiency during peak volumes and increased team focus on high-value requests.
Conversations managed according to the highest standards of security and regulatory compliance (e.g. GDPR, AML, PSD2).
Account and wallet activation
Support for virtual cards, limits and transactions
Card blocking and fraud reporting
Credential recovery and profile management
KYC & AML: document collection and verification
FAQs on costs, timescales and banking transactions
Notifications on movements, expiry dates and alerts
Upselling and activation of new services
Sovran AI integrates seamlessly with existing mobile apps, web portals, back-office systems and CRMs, without the need for structural changes.Each AI Agent is tailor-made for your workflows, with customisable tone of voice and advanced multi-channel orchestration.
Talk to us: we can activate your Fintech AI Agent in just a few weeks.
Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.
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