Voice AI Agent

Your telephone service, redesigned with artificial intelligence

It's not your usual pre-recorded message.
Our AI voice assistant understands natural language even in difficult conditions – noise, accents, traffic – and offers a seamless experience across multiple geographical areas.
Every call becomes simpler, more effective and more decisive, with a direct impact on customer satisfaction and reduced operating costs.

Automated telephone interaction

Enhance your service with a virtual assistant

Integrating a Voice AI Agent means responding faster, automating the most common requests and offering a service that is always available, 24/7.
Reduce waiting times, cut costs and improve the perceived quality of service.

Our voice assistant communicates using natural interaction, familiar expressions and tones consistent with the context.
Conversations do not sound artificial: they are real, clear and fluid.

When necessary, the conversation is transferred in real time to a human operator, with all the information already collected, avoiding repetition and speeding up resolution.

Why choose an AI voice assistant?

The benefits of a smart choice

Riduci i costi operativi e i tempi d’attesa, aumenta la risoluzione dei problemi e crea relazioni durature e soddisfacenti con i tuoi clienti. Progettiamo AI Agent omnicanale, capaci di comprendere, rispondere e agire in modo fluido su ogni punto di contatto della tua azienda.

Obiettivo: parlare, capire, fidelizzare.

24 hour assistance

The Voice AI Agent is always active.
It can handle the most frequent requests 24/7 and tackle complex conversations with professionalism and competence, freeing up your team for more valuable tasks.

Quality conversations

Our Agents do not read scripts, they converse.
Thanks to proprietary technology and a proven methodology, we specialise in developing virtual assistants with complex dialogues based on a unique knowledge base.

Service customisation

Every interaction is built around the customer's history.
The virtual assistant accesses available data and tailors responses to offer a comprehensive, effective and personalised service.

Speak like your customers: speak with your customers.

To create dialogues, we analyse your customers' language and the way they communicate, so that we can interact in a natural, inclusive and human way. It is a dynamic and constantly evolving process, monitored to continuously improve the customer experience.

case study

Shall we talk about results?

Operating costs are reduced, service quality is consistent, KPIs improve.

Certisign

  • Products:

    Voice AI Agents

  • Channels:

    Voice

  • Objectives:

    Full-service call centre

95%

of calls handled without human intervention

+45.000

technical support calls per month

Certisign

Decathlon

  • Products:

    Text AI Agent

  • Channels:

    Website and WhatsApp

  • Objectives:

    After-sales customer care

+11

NPS points

-60%

of tickets handled by humans

Decathlon

Comgas

In 2024, it won the Customer Centricity World Series as Best Customer Self-Service Project with Google.

  • Products:

    Voice AI Agent

  • Channels:

    Voice, website and WhatsApp

  • Objectives:

    Customer Care

70%

score in our satisfaction survey

+800.000

interactions per month

Comgas

Sky

  • Products:

    Voice AI Agent

  • Channels:

    Voice

  • Objectives:

    Call centre for technical support, speaking to an operator and the finance department

92%

of calls handled without human intervention

+71.000

technical support calls per month

Sky

IDI Istituto Dermopatico dell’Immacolata

  • Products:

    Voice and Text AI Agent

  • Channels:

    Voice, website and WhatsApp

  • Objectives:

    E2E appointment management and FAQ

+1MLN

calls handled

+200.000

bookings handled autonomously

IDI Istituto Dermopatico dell’Immacolata