AI
Customer Service
In the retail sector, every second counts. Customers expect quick, accurate and consistent responses – whether they are shopping online or asking for assistance in-store.
Sovran AI transforms customer service into a seamless, omnichannel experience by automating pre- and post-sales support: from product availability to returns management, promotions to frequently asked questions.
24/7 support on your website, app, WhatsApp, in-store kiosks, social media and web chat: the same experience wherever your customers are.
Connection with warehouse management, CRM, ERP, POS and e-commerce platforms to provide up-to-date information on orders, stock and transactions.
AI recognises the customer and personalises the conversation based on purchase history, preferences, geolocation and active promotions.
Orders, cancellations, refunds, size or colour changes, returns and shipment tracking: all managed independently by the virtual agent.
Support for loyalty campaigns, automatic sending of personalised offers and reminders about promotions, with language consistent with your brand.
Automation lightens the load on human operators and improves efficiency even during peak periods.
Success story
From e-commerce to an omnichannel sports experience, with AI.
Decathlon, a global leader in sports equipment distribution, manages over 25,000 interactions per month on digital channels. The goal? To offer personalised, accessible and consistent assistance across all touchpoints, in line with the new expectations of sports customers: speed, simplicity and continuity.
With Sovran AI, Decathlon has launched a multichannel virtual assistant that automatically handles over 40 use cases.
With Sovran AI, every conversation becomes an opportunity for conversion and loyalty.We accompany the customer throughout their journey — without interruptions or friction.
Want to find out how to activate your AI Agent for retail?
Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.
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