E-Commerce AI Customer Service | Sovran AI

Conversational automation for every stage of the journey: from the shopping cart to after-sales.

Sovran AI supports e-commerce brands in providing digital customer service, available 24/7 and seamlessly integrated with existing systems.
Our virtual agents manage orders, shipments, returns, payments and promotions, drastically reducing human tickets and improving the shopping experience across all channels: website, app, WhatsApp, social media.

What we automate

Order tracking and delivery notifications

Requests for returns, refunds and exchanges

Payment status and checkout error management

Personalised promotions, offers and upsells

Multilingual support on WhatsApp, web chat, app and voice

Dynamic FAQs on products, sizes and availability

Real-time multi-channel support

Reduction in tickets and waiting times

Native integration with CMS and e-commerce platforms (Shopify, Magento, Salesforce Commerce, etc.)

CRM and helpdesk (Zendesk, Freshdesk, Salesforce)

Personalised and consistent user experience across every touchpoint

Flexibility for seasonal peaks (Black Friday, sales, etc.)

Want to automate your e-commerce?

From purchase to returns, the Sovran AI assistant guarantees fast, consistent and personalised responses.
Improve your customers' experience and free up your operational team.

E-Commerce