Insurance AI Customer Service | Sovran AI | Claims, Policy & Fraud Automation

Automated assistance for policies, claims and increasingly demanding customers.

In the insurance world, efficiency and accuracy are essential. With Sovran AI, you can automate every stage of the customer relationship: from reporting a claim to document management, to processing complex requests such as refunds, contract changes and payments.

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Our AI Agents integrate with your insurance systems to ensure quick responses, reduce the burden on customer care and improve the user experience across all channels.

What you can automate with Sovran AI

Claim opening and management

Policy issuance and modification

Second copies of documents and personal data updates

Calculation of premiums, due dates and payments

FAQs on coverage, benefits and customer support

Integration with CRM, core insurance systems and broker portals

Real cases

Guaranteed efficiency

Azul Seguros

Automation of claims management, documentation and payment flows

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40% reduction in response times
20% increase in customer satisfaction
Greater operational efficiency on a large scale

AXA

Full digital service available 24/7 on the AXA portal for customers, prospects and brokers

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22% reduction in volumes handled by the human contact centre
< 3% ‘No Match’ thanks to optimised classification
Average CSAT 3.7/5 with steady growth
Significant increase in first contact resolution

Brasilprev

Complete automation for life, non-life and pension policy management

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Standardisation of flows
Integration with IVR and app
Consistent and scalable multi-channel support

Insurance

Automated assistance for policies, claims and increasingly demanding customers.

What you can automate with Sovran AI

Claim opening and management

Policy issuance and modification

Second copies of documents and personal data updates

Calculation of premiums, due dates and payments

FAQs on coverage, benefits and customer support

Integration with CRM, core insurance systems and broker portals

Real cases

Guaranteed efficiency

Perché scegliere i nostri assistenti virtuali?

The benefits for your business

Reduction in management costs and operator workload

Improved user experience and renewal rate

Faster resolution of requests

24/7 service for customers, agents and partners

Trackable KPIs and continuous workflow optimisation

Want to offer a truly efficient digital insurance experience?

Would you like to improve your customer service?