AI
Customer Service
In a sector where efficiency, empathy and precision make all the difference, Sovran AI transforms the relationship between patients and healthcare facilities.
With Sovran Health, we simplify every stage of the patient journey: from booking to follow-up, digital triage and sending reports. All this with a natural, multi-channel interface that can be fully integrated with your clinical and management systems, in full compliance with GDPR regulations.
Automated and proactive appointment management, with access to the medical calendar, tailor-made solutions (e.g. private slots, automatic waiting list) and personalised reminders.
The AI Agent understands the patient's needs, directs the request correctly and activates support pathways, avoiding queues and redundant steps.
CRM, ERP, booking platforms, medical databases and reporting systems: all synchronised in real time.
The interactive notification system and flexible management improve operational efficiency and reduce missed appointments.
The AI interacts with the patient in a natural, personalised and consistent manner, including via voice and WhatsApp.
Continuous monitoring of KPIs, critical issues, recurring requests and feedback to constantly improve your services.
Success story
With over 400,000 visits per year, IDI is one of Italy's leading dermatology centres. Sovran AI has implemented a multi-channel AI Assistant.
A project that has simplified the work of healthcare staff, increased accessibility for patients and improved the perceived quality of service.
With Sovran AI, you can activate a complete, interoperable and scalable solution in just a few weeks
Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.
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