Education

Customer Service

The digitised experience for students, teachers and administrative staff.

Every year, schools, universities and training institutes face peaks in demand, deadlines and the need for timely communication with students, families and staff.

Sovran AI automates support processes, simplifying operational management and improving the experience for everyone involved.

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Our educational AI Agents respond in real time, 24/7, across multiple channels, providing continuous and personalised support.

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The advantages of Sovran AI for Education

Automated enrolment and payments

Complete management of enrolment, renewal, fee or tuition payment procedures, with automatic reminders and confirmations via chat or email.

Multi-channel support for students and families

Seamless conversations on the web portal, mobile app, WhatsApp, email and voice: wherever you need it, without waiting.

Reduced workload for administrative staff

FAQs, documentation, deadlines, and updates are handled independently by AI, leaving only the most complex cases for human staff.

Customisation by role and context

AI recognises whether it is talking to a student, parent, or teacher, and adapts its tone, content, and responses accordingly.

Integration with existing systems

Compatibility with school management systems, academic portals and payment systems for a quick and easy transition.

International and multilingual support

Ideal for global institutions or those with international students: Sovran AI speaks all the languages you need.

Success story

Vitru Educação

Vitru Educação is Brazil's largest private digital higher education group (EAD), with over 900,000 students and 2,000 centres across the country. Training activities are carried out under the Uniasselvi and UniCesumar brands, including internationally (Dubai, Geneva, Yokkaichi).

Technical info

Channel activated: WhatsApp and voice service
Services supported: Enrolment, financial services management, FAQs, request tracking
Integrations: internal billing system (BS3), backend for user identification (CPF and registration number), sending requests via TAG PIX

What you can automate

Course enrolment and confirmations
Deadlines, timetables and calendars
Payments and receipts
Certificate and documentation requests
FAQs on regulations, teaching and exams
Urgent or personalised communications
Orientation, open days and information on new courses
Teaching support and interview bookings

School support goes smart

With Sovran AI, every educational institution can offer a more efficient, accessible and consistent service, saving time and improving user satisfaction.
Students feel supported, families are better informed, and administrative staff finally have some breathing space.

Want to find out how to activate an AI Agent for your school or university?