AI
Customer Service
In the telecommunications sector, every second counts. Customers expect immediate, personalised responses, on any channel and at any time. Sovran AI intelligently automates all key interactions – from technical support to billing – improving the user experience, reducing waiting times and cutting operating costs.
Automatic management of support requests, visit bookings and maintenance with real-time availability.
Access to invoices, change of payment methods, management of reminders and automatic renegotiation of debts.
Change of personal data, plan upgrades or downgrades, automatic suspensions and activations.
Smooth and intelligent conversations to guide the user through commercial and after-sales processes.
Reduce operating costs and wait times, increase issue resolution, and build lasting, satisfying relationships with your customers. We design omnichannel AI Agents capable of understanding, responding, and taking action seamlessly across every touchpoint in your company.
Goal: speak, understand, retain.
Voice, chat, WhatsApp, apps, social media, IVR: a single AI for every touchpoint.
Reduced call centre workload and autonomous peak management.
High satisfaction scores thanks to fast, relevant and personalised responses.
Fast connectivity with CRM, billing, provisioning and legacy systems without invasive interventions.
Advanced NLP with understanding of abbreviations, technical terms and natural language, even in dialect.
Thanks to the Sovran,AI Orchestrator, all interactions are linked and managed in a consistent and personalised manner.
Success story
A revolution in Telco customer service
With Sovran AI, you can activate an automated, intelligent, multi-channel contact centre in just a few weeks, integrating it into your existing systems.
Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.
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