It is the beating heart of your digital customer service.
It coordinates and integrates virtual assistants with different skills across different channels and platforms, ensuring that every customer always receives an accurate, consistent and timely response.
Thanks to an advanced linguistic and psychological network, the Orchestrator recognises the user's intent, enables collaboration between digital agents, facilitates real-time data exchange and constantly improves the experience.They can be integrated with messaging platforms, CRM and legacy systems at no additional cost.
Create your own conversational flows and personalised journeys with a simple and intuitive visual interface.
Centralise all conversations – voice or text, automated or human – in a single shared platform.
Connect all channels (WhatsApp, email, SMS, social media, telephone) in a single communication hub.
Automate intelligent multi-channel journeys with advanced contact, context and priority management.
Our AI Agents access the complete history of customer interactions, regardless of the channel used – WhatsApp, telephone, web chat or a combination of these.
The result: problems solved in less time and a superior experience.
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Our AI Agents understand the intent and purpose of conversations, even in complex dialogues, and recognise users' natural language, adapting their response flow accordingly.
With each interaction, they learn, refine and improve the service they offer: more accurate, faster, more effective.
The AI Orchestrator integrates data collected across all channels with:
Your brand and communication guidelines
Business rules
The customer journey
To offer highly personalised, consistent assistance that is aligned with business objectives.
Technology, user experience and a customer-centric approach come together to create intelligent AI Agents.
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